Frequently Asked Questions

Browse our menu, choose your meals, add them to your basket, and complete checkout. You can select either free local delivery or collection during the ordering process.

We offer free delivery to Quinton and selected surrounding areas, including Harborne, Bartley Green, Halesowen, Woodgate, Weoley Castle, Brandhall, Warley and nearby neighbourhoods. Delivery availability is confirmed during checkout using your postcode.

Yes. We provide free local delivery to all eligible addresses within our delivery area. No additional delivery fee is charged for qualifying orders.

Yes. Collection is available during our opening hours. Your selected collection time will be confirmed when your order is placed.

Every meal is freshly prepared close to your selected collection or delivery time using quality ingredients to provide the best possible freshness.

Absolutely. Advance orders are welcome, particularly for family meal bundles and larger orders. We recommend placing larger orders at least 24 hours in advance.

If meal preparation has not yet started, we will do our best to help with order changes or cancellations. Please contact us as soon as possible after placing your order.

We accept the payment methods displayed securely during checkout. Payment is completed before your order is prepared.

Yes. If you have allergies or dietary requirements, please contact us before placing your order. We will happily provide ingredient information where available.

Please contact us within 24 hours of receiving your order with a brief description of the issue. Our team will review your enquiry and provide appropriate assistance.

Estimated delivery times are shown during checkout. Delivery times may vary slightly depending on traffic, weather and kitchen demand, but we always aim to deliver within your selected delivery window.

You can contact our team by email at food@supperbox.co.uk or through the contact form on our website. We aim to respond to enquiries within one business day.