Privacy Policy

At Supper Box, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website or place an order with us.

Information We Collect

When you use our website, place an order, or contact us, we may collect information including:

  • Your name
  • Delivery or collection details
  • Email address
  • Telephone number
  • Order information
  • Payment confirmation provided by our payment service providers
  • Messages you send through our contact form or by email

We may also collect basic technical information such as your browser type, device information, IP address, and website usage statistics to help improve the performance and security of our website.

How We Use Your Information

We use your information to:

  • Process and manage your orders
  • Arrange collection or local delivery
  • Send order confirmations and service updates
  • Respond to enquiries and customer support requests
  • Improve our website and customer experience
  • Meet our legal and accounting obligations
  • Prevent fraudulent or unauthorised activity

We only use your information for purposes related to providing our services.

Order Information

Order details are used to prepare your meals, arrange collection or delivery, and provide customer support where required.

Order records may be retained for up to 6 years where required for accounting, tax, or legal record-keeping purposes.

Contact Forms

If you contact us through our website, email, or telephone, we will use the information you provide only to respond to your enquiry or provide customer support.

Customer enquiries are generally retained for up to 24 months, unless a longer retention period is required by law or to resolve an ongoing matter.

Cookies

Our website uses cookies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

  • Remember website preferences
  • Keep items in your shopping basket
  • Improve website performance
  • Measure anonymous website traffic
  • Help maintain website security

Most browsers allow you to control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Certain website preference cookies may remain on your device for up to 12 months, unless you remove them earlier through your browser settings.

Website Analytics

We may use anonymous website analytics to better understand how visitors use our website.

This information may include pages viewed, approximate location, device type, browser type, and general website activity. This information does not identify individual visitors.

Marketing Communications

If you choose to receive promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will stop sending promotional communications within 10 business days of receiving your request.

Sharing Information

We only share information where necessary to operate our business.

This may include:

  • Delivery service providers
  • Website hosting providers
  • Payment processing providers
  • Professional advisers such as accountants or legal advisers where appropriate
  • Public authorities where required by applicable law

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Although we work to maintain secure systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

Different types of information are retained for different periods depending on their purpose.

Examples include:

  • Customer support enquiries: up to 24 months
  • Website analytics information: up to 26 months
  • Cookie preferences: up to 12 months
  • Order and accounting records: up to 6 years, where required by applicable law

Information that is no longer required is securely deleted or anonymised where appropriate.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Request restriction of processing in certain circumstances
  • Object to certain uses of your information
  • Request a copy of the information you have provided to us where applicable

We aim to respond to privacy-related requests within 30 days.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child, we will take reasonable steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or website operations.

The latest version published on this website will always apply.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.


105, Wisley Way
Birmingham
England
B32 2JX

Email: food@supperbox.co.uk

We aim to respond to privacy enquiries within 5 business days.