Terms & Conditions
Welcome to Supper Box. These Terms & Conditions govern your use of our website and the purchase of meals and related services provided by Supper Box, operated by JAY-ZONE LTD. By accessing our website or placing an order, you agree to these Terms & Conditions.
Website Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or the experience of other visitors.
You are responsible for ensuring that any information you provide is accurate, complete, and up to date.
Orders
Orders may be placed through our website for local delivery or collection, subject to availability.
Once an order has been submitted, you will receive an order confirmation. If we are unable to fulfil an order for any reason, we will contact you using the information provided during checkout.
Menu Availability
Our menu changes regularly to reflect seasonal ingredients and kitchen availability.
While we aim to provide all advertised meals, certain dishes may occasionally become unavailable. Where appropriate, we may offer a suitable alternative or contact you before preparing your order.
Pricing
All prices displayed on our website are shown in Pound Sterling (£).
Prices may be updated from time to time without prior notice. The price confirmed at the time your order is placed will apply to that purchase.
Meal Preparation
All meals are freshly prepared to order using ingredients available at the time of preparation.
Images displayed on our website are provided for illustration purposes. The appearance of meals may vary slightly depending on seasonal ingredients and preparation methods.
Allergens and Dietary Information
We aim to provide accurate ingredient information where available.
If you have allergies or specific dietary requirements, please contact us before placing your order. While reasonable care is taken during food preparation, we cannot guarantee the complete absence of allergens within our kitchen environment.
Delivery
Local delivery is available within selected surrounding areas.
Estimated delivery times are provided for guidance only and may vary due to weather, traffic, kitchen demand, or other operational factors.
Customers should ensure that someone is available to receive the order at the delivery address provided.
Collection
Collection is available during our advertised opening hours.
Customers are encouraged to collect their order within 30 minutes of the selected collection time to help maintain food quality and freshness.
Customer Information
Customers are responsible for providing accurate contact details, delivery addresses, and order information.
We cannot be responsible for delays or issues resulting from incorrect or incomplete information supplied during checkout.
Payments
Payment is required before an order is prepared.
Orders will normally begin preparation after successful payment confirmation has been received.
Cancellations and Refunds
Orders may be cancelled before meal preparation has started.
Once preparation has begun, cancellation requests may no longer be possible due to the nature of freshly prepared food.
Where a refund is approved, it will normally be returned to the original payment method within 5 to 10 business days.
Further information is available in our Refund Policy.
Website Availability
We work to keep our website available and up to date, but temporary interruptions may occasionally occur for maintenance, updates, or technical reasons.
We do not guarantee uninterrupted access at all times.
Intellectual Property
Unless otherwise stated, all website content, including text, images, graphics, logos, and design elements, belongs to Supper Box or is used with appropriate permission.
Content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
Limitation of Liability
Nothing in these Terms & Conditions limits any rights available under applicable law.
To the extent permitted by law, our responsibility is limited to the value of the affected order where a claim is directly related to the services we have provided.
Privacy
Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.
We encourage you to review these policies to understand how your information is collected and used.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in our services, legal requirements, or business operations.
The latest version published on this website will apply to future use of our website and services.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
105, Wisley Way
Birmingham
England
B32 2JX
Email: food@supperbox.co.uk
We aim to respond to enquiries relating to these Terms & Conditions within 5 business days.