Delivery & Collection Policy
Supper Box offers freshly prepared meals for free local delivery and customer collection. Every order is prepared close to the selected delivery or collection time to help maintain freshness and quality.
Delivery Area
We currently offer free local delivery to selected surrounding areas, including Quinton, Harborne, Bartley Green, Halesowen, Woodgate, California, Weoley Castle, Brandhall, Warley and selected parts of Oldbury. Delivery availability is confirmed during checkout based on your postcode.
Delivery availability is confirmed during checkout based on the postcode entered. If your address is outside our current delivery area, collection may still be available.
As we continue to grow, our delivery area may be updated from time to time.
Delivery Charges
We are pleased to offer free local delivery on all eligible orders within our delivery area.
No additional delivery fee will be added at checkout for qualifying local deliveries.
Delivery Times
Estimated delivery times are provided during the ordering process.
While we always aim to deliver within the selected delivery window, delivery times may occasionally vary due to traffic conditions, weather, kitchen demand, or other operational factors.
If an unexpected delay occurs, we will make reasonable efforts to keep you informed.
Receiving Your Delivery
Please ensure that someone is available to receive your order during the selected delivery period.
If we are unable to complete the delivery, we will make reasonable attempts to contact you using the telephone number or email address provided with your order.
Collection Orders
Customers are welcome to collect their meals directly from our location during our advertised opening hours.
Collection is a convenient option for customers who prefer to pick up their meals at a time that suits them.
Collection Time
To enjoy your meal at its best, we recommend collecting your order within 30 minutes of the selected collection time.
If you expect to arrive later than planned, please contact us as soon as possible so we can provide appropriate assistance.
Freshly Prepared Meals
Every meal is freshly prepared using quality ingredients shortly before collection or delivery.
For the best taste and quality, meals should be enjoyed as soon as possible after they are received. If they are not consumed immediately, they should be stored appropriately and reheated according to any instructions provided.
Changing an Order
If you need to update your delivery address, collection time, or other order details, please contact us as soon as possible after placing your order.
Where preparation has not yet started, we will do our best to accommodate your request.
Large and Advance Orders
Family meal bundles and larger orders are welcome.
To help us prepare these orders efficiently, we recommend placing them at least 24 hours in advance whenever possible.
Delivery Availability
On rare occasions, delivery may be temporarily unavailable due to operational circumstances or exceptionally high demand.
If this happens after an order has been placed, we will contact you promptly to discuss the available options, including collection where appropriate.
Customer Support
If you have any questions regarding your delivery or collection, or require assistance with an existing order, please contact our customer support team.
We aim to respond to delivery and collection enquiries within 1 business day.
Contact Us
If you have any questions about this Delivery & Collection Policy, please contact us.
105, Wisley Way
Birmingham
England
B32 2JX
Email: food@supperbox.co.uk
We aim to respond to general enquiries within 1 business day.